Frequently Asked Questions
What areas do you cover?
We cover geographical areas across the UK & Ireland. If you’re unsure whether we cover your location, please contact us.
What cleaning services do you offer?
We offer domestic and commercial cleaning services covering – Interior: carpet cleaning, upholstery cleaning, mattress cleaning, External: driveway cleaning, roof cleaning, wall cleaning, House Cleaning: office cleaning, end of tenancy cleaning, deep cleans, after builders cleaning, Hard Floor Cleaning: tile floors, wood floors, vinyl floors and much more.
Are your cleaners insured?
Yes, all our cleaners are fully trained and insured for your peace of mind.
Do you provide cleaning products and equipment?
Yes, we bring our own professional-grade cleaning products and equipment. However, if you prefer us to use specific products in your home, just let us know.
How do I book a cleaning service?
Yes, we bring our own professional-grade cleaning products and equipment. However, if you prefer us to use specific products in your home, just let us know.
What payment methods do you accept?
We accept bank transfer, card payments, and cash.
Do I need to be at home during the clean?
No, as long as we have arranged secure access. Many clients provide a key or use a lockbox.
Can I choose the same cleaner each visit?
We aim to send the same cleaner for your regular bookings to maintain consistency and quality.
Do you carry out background checks on your cleaners?
Yes, all cleaners undergo reference checks, interviews, and vetting to ensure reliability and professionalism.
What happens if I’m not happy with the cleaning?
You are protected by the “Cleaning Doctor Customer Satisfaction Guarantee”. If you’re not happy, please contact us within 24 hours and we will return to reclean the area, free of charge.
Can you clean after building works or renovations?
Absolutely. We provide thorough after builders cleaning to remove dust, debris, and residue, leaving your property spotless.
Do you offer one-off cleaning services?
Absolutely. We provide thorough after builders cleaning to remove dust, debris, and residue, leaving your property spotless.
How long will the cleaning take?
Cleaning duration depends on the size of your property and the type of clean. We can give an estimated timeframe upon booking
What if I need to reschedule or cancel?
You can reschedule or cancel with at least 24 hours’ notice to avoid a cancellation fee.
Are your products safe for children and pets?
Yes, we use professional products that are safe when used as directed. Please inform us of any allergies or sensitivities beforehand and we can adjust the cleaning solutions we use in or around your home if we need to.
Do you offer cleaning for offices and commercial properties?
Yes, we provide office and commercial cleaning tailored to your business needs and schedules.
Do you work evenings or weekends?
Absolutely yes, we offer flexible cleaning appointments including evenings and weekends to suit your availability. Contact us to find out if we can accommodate your needs.
How do I prepare for my cleaning appointment?
Absolutely yes, we offer flexible cleaning appointments including evenings and weekends to suit your availability. Contact us to find out if we can accommodate your needs.