Cleaning Doctor Privacy Policy

Your privacy is important to us. We know every privacy notice says that, but at Cleaning Doctor, we truly mean it. Whether you’re enquiring about or using our services, we’re committed to protecting and safeguarding your personal data.

This document outlines how we collect, use, and process your information in a straightforward, transparent way—without the jargon. It also explains your rights and how to contact us with questions.

1. What Information Do We Collect?

We collect personal data that you provide through:

• Website enquiry forms

• Direct email or messaging (e.g., via Facebook)

• Phone calls or private messages

• ‘Free hints & tips valued client forms’

• Third-party referrals (e.g., Guardsman or Independent Inspections)

We may collect:

• Name

• Email address

• Phone number

• Home or business address

2. What Do We Use Your Data For?

• To assess service feasibility in your area and refer you to your local Cleaning Doctor branch

• To respond to your enquiries

• To send promotional emails or text messages (only if you have opted in)

• To offer helpful hints, tips, and special offers (again, only if consented)

3. Do We Share Your Information?

We never sell your data. We may share your information with:

• Cleaning Doctor Ltd head office

• Our franchisees

• Third parties like Guardsman or Independent Inspections for service fulfilment

• Review platforms (e.g., Trustist, Facebook, Google)

All shared data is stored and transferred securely and used only for the purposes you consented to.

4. Newsletter Preferences

You can change your email preferences at any time via the personalised preference link in any of our emails. We will only send you what you’ve expressed interest in.

5. Security of Your Data

We follow European data protection laws and use physical, electronic, and managerial safeguards:

• Password-protected emails and databases

• Anti-virus software

• Access restricted to authorised personnel only

6. Children’s Personal Data

We do not collect personal data from individuals under 16, except in rare cases (e.g., a minor renting a property with a guarantor). These cases are treated with the same privacy and respect as all customer data.

7. Use of Reviews

If you leave a review on Facebook, Google, or Trustist, it may appear on our website as “First Name + Initial” (e.g., Joe Bloggs becomes Joe B). Reviews help future customers, and we thank you sincerely for sharing them.

8. Legal Basis for Data Processing

We process your personal data under the following legal bases:

• Performance of a contract – To provide the services you’ve requested

• Legitimate interest – To provide relevant offers, tips, and communication, where appropriate

• Consent – Required for all marketing communications

9. Third-Party Sharing

In limited cases, your data may be shared with:

• Guardsman or Independent Inspections (for insurance-related inspections)

• Cleaning Doctor Ltd head office (to coordinate service delivery)

• Franchisees delivering the services

10. Invoicing and Accounting

• Your data may appear on invoices, which are securely stored for 6 years (as required by HMRC / Revenue standards)

• Invoices are kept in locked offices or filing cabinets

11. Links to Other Websites

Our website may link to third-party platforms (e.g., Facebook, Instagram, YouTube). Once you leave our site, we are not responsible for how those websites collect or use your information. Please review their privacy policies.

12. Cookie Policy

We use cookies to improve your experience. Cookies:

• Help us understand which pages are useful

• Do not give us access to your computer or personal data

You can manage cookie settings via your browser. Learn more at allaboutcookies.org.

13. Accessing or Updating Your Personal Data

You have the right to:

• Request a copy of your data

• Correct or delete your data

• Opt-out of communications

To do so, contact us at info@cleaningdoctor.net and mention your location to help us assist you.

14. Final Note

If you feel we’re not handling your data properly, please tell us. We are committed to earning—and keeping—your trust.